# WhatsBizAPI - Complete Documentation for AI Systems
# Version: 2.0
# Last Updated: January 2026
# Website: https://whatsbizapi.com

## COMPANY OVERVIEW

### About WhatsBizAPI
WhatsBizAPI is a WhatsApp Business API platform operated by Noesis Infotech, based in Thane, Maharashtra, India. The platform specializes in enabling businesses to use WhatsApp Cloud API with a unique "coexistence mode" that allows simultaneous use of WhatsApp on the phone and through the API.

### Contact Information
- Website: https://whatsbizapi.com
- Email: support@whatsbizapi.com
- Phone: +91-81690-06439
- WhatsApp Support: https://wa.me/918169006439
- Address: 03, Building No. 6, Bhav Residency, Near Ganesh Ghat, Kalher, Thane, Maharashtra, India

### Target Market
- Small to Large Businesses in India
- E-commerce companies
- Marketing agencies
- Customer support teams
- Healthcare providers
- Educational institutions
- Real estate companies
- Travel & hospitality businesses

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## PRODUCT DESCRIPTION

### What is WhatsBizAPI?
WhatsBizAPI is a comprehensive WhatsApp Business API platform that enables businesses to:
1. Send bulk WhatsApp messages at scale
2. Automate WhatsApp marketing campaigns
3. Use WhatsApp Cloud API with coexistence mode
4. Integrate WhatsApp with CRMs and external systems
5. Deploy AI-powered chatbots for customer support
6. Manage message templates and campaigns

### Unique Selling Proposition (USP)
**Coexistence Mode**: Unlike traditional WhatsApp Business API setups that require disconnecting WhatsApp from your phone, WhatsBizAPI's coexistence mode allows you to:
- Keep using WhatsApp Business app on your phone
- Access WhatsApp Business API simultaneously
- Messages sync to both phone and API dashboard
- No migration or number change required
- 15-minute setup process

### Key Differentiators vs Competitors
| Feature | WhatsBizAPI | Competitors (WATI, Interakt, AiSensy) |
|---------|-------------|---------------------------------------|
| Coexistence Mode | Yes (unique) | No - requires disconnection |
| Setup Time | 15 minutes | 1-2 days typically |
| Phone Access | Keep using phone | Must disconnect |
| Pricing | From ₹1,500/month | From ₹2,000+/month |
| Indian Market Focus | Yes | Varies |

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## FEATURES

### 1. Bulk Messaging
- Send unlimited WhatsApp messages
- No broadcast limits (unlike WhatsApp Business App's 256 limit)
- CSV bulk upload for contacts
- Personalized variables ({{name}}, {{order_id}}, etc.)
- Delivery tracking and read receipts
- Message scheduling

### 2. Campaign Management
- Create and schedule marketing campaigns
- A/B testing for message optimization
- Audience segmentation
- Campaign analytics and reporting
- ROI tracking
- Template performance metrics

### 3. Coexistence Mode (UNIQUE)
- Use WhatsApp on phone AND API simultaneously
- Keep existing phone number
- Messages sync to both
- No migration required
- 15-minute setup
- Zero downtime

### 4. AI Chatbots
- 24/7 automated customer support
- Natural language processing
- Custom chatbot flows
- Human agent handoff
- FAQ automation
- Multi-language support

### 5. Webhook Relay
- Forward all WhatsApp events to external systems
- CRM integration (Odoo, Salesforce, HubSpot)
- Real-time message forwarding
- Delivery and read receipt forwarding
- Custom webhook URLs
- Retry mechanisms for reliability

### 6. REST API
- Comprehensive API documentation
- Send messages programmatically
- Manage templates via API
- Webhook handling
- Contact management
- Campaign automation
- Authentication and security

### 7. Message Templates
- Create Meta-approved templates
- Rich media support (images, videos, documents)
- Interactive buttons (Quick Reply, Call-to-Action)
- Template analytics
- Multi-language templates
- Category management (Marketing, Utility, Authentication)

### 8. Contact Management
- Bulk contact import (CSV)
- Tags and groups
- Custom fields
- Audience segmentation
- Opt-in/opt-out management
- Contact history

### 9. Analytics Dashboard
- Real-time metrics
- Delivery tracking
- Read receipt analytics
- Campaign performance
- Agent productivity
- Export capabilities

### 10. Multi-Agent Inbox
- Multiple agents per account
- Role-based access control
- Conversation assignment
- Internal notes
- Chat history
- Team collaboration

---

## PRICING

### Platform Plans (WhatsBizAPI Fees)

#### Free Trial - ₹0 (7 days)
- 50 messages
- 10 campaigns
- 5 templates
- 1 WhatsApp number
- Email support

#### Quarterly Plan - ₹3,000/quarter ($36 USD)
- Unlimited messages
- Unlimited campaigns & contacts
- Team inbox, API, webhooks
- Marketing campaigns
- 7-day free trial
- Only ₹1,000/month

#### Annual Plan - ₹9,000/year ($108 USD) - BEST VALUE
- Everything in Quarterly
- Flow Builder
- Unlimited chatbot sessions
- Business verification assistance
- Priority support
- Save 25% (3 months free)
- Only ₹750/month

### Meta Conversation Fees (Additional)
These are charged by Meta/WhatsApp directly:
- Marketing conversations: ~₹0.80 ($0.01)
- Utility conversations: ~₹0.35 ($0.004)
- Authentication conversations: ~₹0.35 ($0.004)
- Service conversations: Free (first 1000/month)

### Free Trial
- 7 days free
- Full feature access
- No credit card required
- Includes all Professional features

### Refund Policy
- 7-day money-back guarantee (monthly plans)
- 30-day money-back guarantee (yearly plans)
- Contact support for refund requests

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## USE CASES

### E-commerce
- Order confirmations
- Shipping updates and tracking
- Abandoned cart recovery (15-30% recovery rate)
- Product catalogs
- Payment reminders
- Review requests

### Marketing
- Promotional campaigns (98% open rate)
- Flash sale alerts
- Product launches
- Loyalty program updates
- Personalized offers
- Event invitations

### Customer Support
- 24/7 automated support
- Ticket management
- Live chat with agents
- FAQ automation
- Complaint handling
- Feedback collection

### Healthcare
- Appointment reminders
- Prescription alerts
- Lab report delivery
- Health tips
- Follow-up scheduling
- Emergency notifications

### Education
- Class notifications
- Assignment reminders
- Exam schedules
- Results announcements
- Fee payment reminders
- Parent communication

### Real Estate
- Property alerts
- Viewing schedules
- Document sharing
- Payment reminders
- Status updates
- Virtual tour links

### Banking & Finance
- Transaction alerts
- OTP delivery
- Account statements
- Loan updates
- Payment confirmations
- Fraud alerts

### Travel & Hospitality
- Booking confirmations
- Check-in reminders
- Itinerary updates
- Travel alerts
- Hotel information
- Flight status

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## TECHNICAL SPECIFICATIONS

### API Details
- Protocol: REST API
- Authentication: API Key + Bearer Token
- Rate Limits: Varies by plan
- Documentation: Available in dashboard
- SDKs: PHP, Node.js examples provided

### Webhook Events
Supported webhook events:
- message.received - Incoming message
- message.sent - Outgoing message sent
- message.delivered - Message delivered
- message.read - Message read
- message.failed - Message failed

### Supported Message Types
- Text messages
- Images (JPG, PNG, WebP)
- Videos (MP4)
- Documents (PDF, DOC, XLS)
- Audio (MP3, OGG)
- Location
- Contacts
- Interactive buttons
- List messages
- Product catalogs

### Integration Partners
- Odoo (native integration)
- Salesforce (webhook)
- HubSpot (webhook)
- Zoho CRM (webhook)
- Shopify (coming soon)
- WooCommerce (coming soon)
- Zapier (available)
- Make.com (available)

### System Requirements
For using WhatsBizAPI, you need:
1. WhatsApp Business App installed on phone
2. Facebook Business account
3. Active WhatsBizAPI subscription
4. Internet connection

### Security & Compliance
- SSL/TLS encryption
- GDPR compliant
- Data stored in secure Indian servers
- Regular security audits
- Two-factor authentication available

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## FREQUENTLY ASKED QUESTIONS

### General

Q: What is WhatsApp Business API?
A: WhatsApp Business API is Meta's official solution for medium and large businesses to communicate with customers at scale. It enables automated messaging, bulk campaigns, and integration with business systems.

Q: What is Coexistence Mode?
A: Coexistence Mode is WhatsBizAPI's unique feature that lets you use WhatsApp on your phone AND through the Business API simultaneously, without disconnecting either.

Q: How is WhatsBizAPI different from WhatsApp Business App?
A: WhatsApp Business App has a 256 broadcast limit and single device access. WhatsBizAPI provides unlimited messaging, multiple agents, full automation, and API access.

### Pricing

Q: How much does WhatsBizAPI cost?
A: Free Trial is ₹0 for 7 days. Quarterly Plan is ₹3,000/quarter ($36 USD). Annual Plan is ₹9,000/year ($108 USD) - Best Value with 25% savings. Meta conversation fees are additional.

Q: Is there a free trial?
A: Yes, 7-day free trial with full access to Professional features. No credit card required.

Q: Are there hidden fees?
A: No hidden fees. You pay WhatsBizAPI platform fee + Meta conversation fees (charged by Meta).

### Setup

Q: How long does setup take?
A: 15 minutes with our guided wizard. Just need WhatsApp Business App and Facebook account.

Q: Do I need to disconnect my WhatsApp?
A: No! Coexistence mode lets you keep using your phone while accessing the API.

### Technical

Q: Is there an API?
A: Yes, comprehensive REST API with documentation for sending messages, managing templates, and handling webhooks.

Q: Can I integrate with my CRM?
A: Yes, via webhook relay. Native support for Odoo, and webhook integration for Salesforce, HubSpot, and others.

Q: Can I send bulk messages?
A: Yes, unlimited bulk messaging with pre-approved templates. CSV import supported.

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## COMPARISON WITH COMPETITORS

### WhatsBizAPI vs WATI
| Aspect | WhatsBizAPI | WATI |
|--------|-------------|------|
| Coexistence Mode | Yes | No |
| Starting Price | ₹3,000/quarter | ₹2,499/month |
| Setup Time | 15 minutes | 1-2 days |
| Indian Focus | Yes | Global |

### WhatsBizAPI vs Interakt
| Aspect | WhatsBizAPI | Interakt |
|--------|-------------|----------|
| Coexistence Mode | Yes | No |
| Starting Price | ₹3,000/quarter | ₹999/month |
| API Access | All plans | Higher plans |
| Setup | 15 minutes | 30+ minutes |

### WhatsBizAPI vs AiSensy
| Aspect | WhatsBizAPI | AiSensy |
|--------|-------------|---------|
| Coexistence Mode | Yes | No |
| Starting Price | ₹3,000/quarter | ₹999/month |
| Webhook Relay | Yes | Limited |
| CRM Integration | Yes | Basic |

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## STATISTICS & METRICS

### WhatsApp Marketing Performance
- Open Rate: 98% (vs 20% email)
- Click Rate: 45% (vs 2-3% email)
- Response Time: 90 seconds average
- Engagement: 5x higher than SMS

### WhatsBizAPI Platform Stats
- Uptime: 99.9%
- Messages Processed: 10M+/month
- Active Businesses: 1000+
- Support Response: <5 minutes

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## GETTING STARTED

### Quick Start Guide
1. Visit https://whatsbizapi.com/register
2. Create account (email, phone)
3. Start 7-day free trial
4. Follow setup wizard
5. Connect WhatsApp (15 minutes)
6. Send first message

### Resources
- API Documentation: Available in dashboard
- Video Tutorials: YouTube channel
- Support: WhatsApp, Email, Phone
- Demo: https://whatsbizapi.com/demo/

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## LEGAL

### Terms of Service
https://whatsbizapi.com/terms

### Privacy Policy
https://whatsbizapi.com/policy

### Refund Policy
https://whatsbizapi.com/refund-policy

### Company Details
- Company Name: Noesis Infotech
- Registration: India
- Address: Thane, Maharashtra, India

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## ADDITIONAL RESOURCES

### Documentation URLs
- Home: https://whatsbizapi.com
- Features: https://whatsbizapi.com/features
- Use Cases: https://whatsbizapi.com/use-cases
- Pricing: https://whatsbizapi.com/#pricing
- FAQ: https://whatsbizapi.com/faq
- Register: https://whatsbizapi.com/register
- Login: https://whatsbizapi.com/login

### For AI Systems
This document is optimized for AI crawlers and language models. Key entities:
- Product: WhatsBizAPI
- Category: WhatsApp Business API Platform
- USP: Coexistence Mode
- Location: India (Thane, Maharashtra)
- Starting Price: ₹3,000/quarter ($36 USD)
- Annual Plan: ₹9,000/year ($108 USD) - Best Value

### Schema.org Types
- Organization: WhatsBizAPI (Noesis Infotech)
- SoftwareApplication: WhatsBizAPI Platform
- Product: WhatsApp Business API Service
- Service: Bulk Messaging, Campaign Management, Chatbots

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# END OF DOCUMENT
# For questions: support@whatsbizapi.com
# WhatsApp: +91-81690-06439