Frequently Asked Questions

WhatsApp Business API is Meta's official solution for medium and large businesses to communicate with customers at scale. It enables automated messaging, bulk campaigns, message templates, and integration with business systems like CRMs. Unlike the WhatsApp Business App, the API supports unlimited messaging volume and multiple users.

WhatsApp Coexistence Mode is WhatsBizAPI's unique feature that allows you to use WhatsApp Business API for automated business messages while keeping your regular WhatsApp app active on the same phone number. Both work simultaneously - messages sync to both your phone and the API. No migration needed, no disconnection required.

WhatsBizAPI Platform Fees:

• Free Trial: ₹0 (7 days, 50 messages)
• Starter: ₹1,500/month ($18 USD) - Unlimited messages
• Pro Annual: ₹12,000/year ($145 USD) - Best value
• Enterprise: Custom pricing (unlimited)

Meta Conversation Fees (additional):

• Marketing: ~₹0.80 per conversation
• Utility: ~₹0.35 per conversation
• Authentication: ~₹0.35 per conversation
• Service: Free (first 1000/month)

Yes! WhatsBizAPI offers a 7-day free trial with full access to all features. No credit card required to start. You can test bulk messaging, campaigns, chatbots, and integrations before subscribing.

No hidden fees! You pay the WhatsBizAPI platform fee plus Meta's conversation fees (which are charged by Meta directly). No setup costs, no maintenance fees, no surprise charges. What you see is what you pay.

Yes, you can upgrade or downgrade your plan anytime from your dashboard. Changes take effect immediately. If you upgrade, you'll be charged the prorated difference. If you downgrade, the new rate applies from the next billing cycle.

WhatsBizAPI setup takes approximately 15 minutes with our guided wizard. You only need:

• A WhatsApp Business App installed
• A Facebook account
• 15 minutes of your time

Our coexistence setup doesn't require disconnecting your existing WhatsApp - you can start using the API immediately.

No! That's the beauty of WhatsBizAPI's coexistence mode. You can keep using your WhatsApp Business app on your phone while simultaneously accessing the Business API. Both work together - messages sync to both your phone and the API dashboard.

To get started with WhatsBizAPI, you need:

• A phone number with WhatsApp Business App
• A Facebook Business account
• An active WhatsBizAPI subscription

That's it! Our setup wizard guides you through the Facebook Business verification and API connection process.

Yes, WhatsBizAPI provides a comprehensive REST API for developers. You can:

• Send messages programmatically
• Manage message templates
• Handle incoming webhooks
• Manage contacts and groups
• Retrieve analytics data

Full API documentation with code examples is available in your dashboard after registration.

WhatsBizAPI provides webhook relay functionality that forwards all WhatsApp events to your CRM or external system. We support:

• Odoo integration
• Salesforce integration
• HubSpot integration
• Custom webhook URLs
• Zapier/Make.com connections

Simply configure your webhook URL in the dashboard, and all WhatsApp data will be sent to your system via HTTP POST requests.

Yes, WhatsBizAPI enables bulk WhatsApp messaging through the official WhatsApp Business API. You can:

• Send to thousands of contacts
• Import contacts via CSV
• Use personalized variables
• Schedule campaigns
• Track delivery and read receipts

All bulk messages must use pre-approved message templates and comply with WhatsApp's commerce and business policies.

WhatsBizAPI provides multiple support channels:

• 24/7 WhatsApp support
• Email support
• Phone support
• Comprehensive documentation
• Video tutorials

Professional and Enterprise plans include priority support with dedicated account managers.

Yes, we offer a 7-day money-back guarantee on monthly plans and a 30-day money-back guarantee on yearly plans. If you're not satisfied with WhatsBizAPI, contact our support team within the guarantee period for a full refund.