Get 5x more responses than email. Collect CSAT scores, NPS ratings, product reviews, and Google reviews through WhatsApp with one-tap quick reply buttons.
From post-purchase reviews to NPS surveys. Copy, customize, and start collecting actionable feedback.
Hi {{customer_name}}, you recently contacted {{business_name}} support.
How satisfied are you with the help you received from {{agent_name}}?
Ticket: #{{ticket_id}}
Hi {{customer_name}}, you purchased {{product_name}} on {{purchase_date}}.
We would love your honest feedback:
1. Did it meet your expectations?
2. What would you improve?
3. Would you buy it again?
Reply with your thoughts or tap below to rate.
Hi {{customer_name}}, we are glad you had a great experience at {{business_name}}!
Would you mind sharing your experience on Google? It helps others discover us and means the world to our team.
It takes less than a minute. Just tap below.
Start collecting feedback in four simple steps
Choose the right survey type for your use case: CSAT for support, NPS for loyalty, review requests for social proof.
Replace {{variable}} placeholders with your data fields. Submit through WhatsBizAPI for Meta approval.
Automate sending: post-delivery reviews, post-support CSAT, quarterly NPS, or after each service visit.
Track CSAT scores, NPS trends, and review generation from your WhatsBizAPI analytics dashboard.
Why leading businesses are switching feedback collection to WhatsApp
Response Rate
vs email surveys
Completion Rate
with quick reply buttons
Avg Response Time
vs 48hrs for email
More Google Reviews
via WhatsApp requests
Explore more WhatsApp message templates for your business
Common questions about WhatsApp feedback and survey templates
WhatsApp feedback surveys get 5x higher response rates than email surveys (35-45% vs 5-10%). Customers are more likely to respond on WhatsApp because messages appear as personal conversations, not marketing emails. The interactive button feature lets customers give feedback with a single tap, reducing friction and increasing completion rates.
Create a CSAT template with a simple question and include quick reply buttons for ratings. Submit through WhatsBizAPI for Meta approval, then set up automation triggers to send it after key customer interactions such as order delivery, support ticket resolution, or service completion.
Yes. You can create NPS templates that ask customers to rate their likelihood to recommend you on a scale of 0-10. WhatsBizAPI can track responses and calculate your NPS automatically. WhatsApp NPS surveys typically achieve 40-50% response rates compared to 10-15% for email-based NPS.
For post-purchase reviews, send 2-3 days after delivery so customers have time to use the product. For service feedback (CSAT), send within 1-2 hours of service completion while the experience is fresh. For NPS surveys, send quarterly or after major milestones. Avoid sending during late night hours.
Use a two-step approach: first ask for a rating via quick reply buttons, then send the Google review link only to customers who responded positively. This filters out negative reviews and improves your Google rating. Include a direct link to your Google Business Profile review page in the CTA button.
Yes. All templates on this page follow Meta's template approval guidelines. Feedback and survey messages fall under the utility category. Ensure your templates include clear opt-out options and do not use misleading language. Most utility templates are approved within minutes to a few hours.
7-day free trial. CSAT, NPS, and review templates included. 5x higher response rates. No credit card required.