Make a great first impression with automated welcome messages and onboarding sequences. Guide new customers from signup to activation with 98% open rates. Boost activation by 40%.
Copy, customize with your brand details, and send via WhatsBizAPI. All templates follow Meta's approval guidelines.
Hi {{customer_name}}! Welcome to {{business_name}}.
We are thrilled to have you on board. Here is what you can expect from us:
- Exclusive deals and offers
- Quick order updates
- 24/7 support right here on WhatsApp
Reply HELP anytime for assistance.
Hi {{customer_name}}, let us get your account set up!
Complete these 3 quick steps to unlock all features:
1. Verify your email address
2. Add your delivery address
3. Set your communication preferences
Takes less than 2 minutes.
Hey {{customer_name}}, did you know you can do all this on {{business_name}}?
Browse Catalog - View products right here in chat
Track Orders - Real-time delivery updates
Get Support - Chat with our team instantly
Try any feature by tapping below.
Hi {{customer_name}}, here are 3 tips to get the most out of {{business_name}}:
1. Save this chat for instant access
2. Type "menu" to see all options
3. Turn on notifications so you never miss a deal
Pro tip: Our best offers go out on WhatsApp first!
Welcome aboard, {{customer_name}}!
As a thank-you for joining {{business_name}}, here is an exclusive offer just for you:
{{discount_percent}}% OFF your first order!
Use code: {{coupon_code}}
Valid for {{validity_days}} days. Min order: Rs.{{min_order}}
Hi {{customer_name}}, you have been with {{business_name}} for a week now!
We would love to hear how your experience has been so far. Your feedback helps us improve.
It takes just 30 seconds.
Set up your welcome and onboarding flow in four simple steps
Pick a template above, replace the {{variable}} placeholders with your actual business details and customer data fields.
Submit the template through WhatsBizAPI dashboard for Meta approval. Most templates are approved within minutes to a few hours.
Configure automation triggers for new signups, account creation, or first interaction to send templates at the right moment.
New customers receive your welcome sequence automatically. Track open rates and engagement from your WhatsBizAPI dashboard.
First impressions drive long-term customer engagement and retention
Open Rate
vs 20% for email
Higher Activation
with onboarding sequences
Engagement Rate
vs SMS onboarding
Profile Completion
with setup reminders
Explore more WhatsApp message templates for your business
Common questions about WhatsApp welcome and onboarding templates
A WhatsApp welcome message template is a pre-approved message sent automatically to new customers when they first interact with your business on WhatsApp. It typically includes a greeting, brand introduction, and quick links to key resources. Welcome messages set the tone for the customer relationship and can boost activation rates by up to 40%.
You can automate WhatsApp onboarding messages using WhatsBizAPI by creating a sequence of approved templates triggered at specific intervals. For example, send a welcome message immediately, an account setup guide after 1 hour, feature tips after 24 hours, and a first purchase offer after 3 days. Use webhooks or API triggers from your CRM or app to send each message at the right time.
An effective WhatsApp welcome message should include a personalized greeting using the customer's name, a brief introduction to your brand or service, the key benefits they can expect, a clear next step or call-to-action, and optionally a special first-time offer. Keep it concise, friendly, and action-oriented to maximize engagement.
Yes. With WhatsBizAPI, you can set up automated onboarding sequences that send a series of WhatsApp messages over days or weeks. Each message in the sequence is triggered by time delays or customer actions such as signing up, completing a profile, or making a first purchase. All messages use Meta-approved templates.
WhatsApp welcome messages have a 98% open rate compared to 20% for email, ensuring customers actually see your onboarding content. Immediate engagement after signup keeps your brand top-of-mind, guides customers through setup, and reduces drop-off. Businesses using WhatsApp onboarding see up to 40% higher activation rates than those relying on email alone.
The templates themselves are free to copy and customize. To send them via WhatsApp Business API, you need a BSP like WhatsBizAPI (one simple plan at Rs.3,000/quarter) plus Meta's per-conversation charges. WhatsBizAPI offers a free 7-day trial so you can test your welcome and onboarding sequences before committing.
7-day free trial. Pre-approved templates. Automated onboarding sequences. No credit card required.