Order Confirmation

WhatsApp Order Confirmation Message Templates

Ready-to-use WhatsApp order confirmation templates for your e-commerce store. Copy, customize with your brand name, and send via WhatsApp Business API. From new order alerts to dispatch notifications.

6 Order Confirmation Templates

Copy these templates, replace the variables with your data, and send via WhatsApp Business API

New Order Placed

Hi {{customer_name}}, thank you for your order!

Order #{{order_id}}

{{product_name}} x {{quantity}}

Total: Rs.{{total_amount}}

Payment: {{payment_method}}

Expected delivery: {{delivery_date}}

Track Your Order
COD Confirmation

Hi {{customer_name}}, we received your COD order #{{order_id}}.

Item: {{product_name}}

Amount to pay: Rs.{{cod_amount}}

Delivery: {{delivery_date}}

Please reply YES to confirm this order or CANCEL to cancel it.

YES, Confirm | Cancel Order
Payment Received

Hi {{customer_name}}, we have received your payment for order #{{order_id}}.

Amount paid: Rs.{{amount_paid}}

Payment method: {{payment_method}}

Transaction ID: {{transaction_id}}

Your order is now being processed. We will notify you once it ships.

View Order Details
Order Processing

Hi {{customer_name}}, great news! Your order #{{order_id}} is being packed and prepared for shipment.

Items: {{product_name}} x {{quantity}}

Estimated ship date: {{ship_date}}

We will send you the tracking details once your order is dispatched.

Need Help? Contact Us
Dispatch Notification

Hi {{customer_name}}, your order #{{order_id}} has been dispatched!

Courier: {{courier_name}}

AWB No: {{tracking_number}}

Expected delivery: {{delivery_date}}

Track your order using the link below.

Track Shipment | Need Help?
Delivery Scheduled

Hi {{customer_name}}, your order #{{order_id}} is scheduled for delivery.

Delivery date: {{delivery_date}}

Time slot: {{time_slot}}

Delivery address: {{delivery_address}}

Please ensure someone is available to receive the package.

Confirm Address | Reschedule

How to Use These Templates

Three simple steps to start sending order confirmations on WhatsApp

1

Copy & Customize

Pick a template above, copy the message text, and replace the placeholder variables with your brand name and message format. Adjust the tone to match your brand voice.

2

Get Meta Approval

Submit the template through WhatsBizAPI for Meta approval. Order confirmation templates are classified as utility messages and typically get approved within minutes to a few hours.

3

Automate & Send

Connect your store via Shopify, WooCommerce, or webhooks. Order confirmations are sent automatically when a customer places an order -- no manual work needed.

Related Template Categories

Explore more WhatsApp message templates for your business

Looking for e-commerce integrations? Check out Shopify Integration and WhatsApp API for E-Commerce.

Frequently Asked Questions

Common questions about WhatsApp order confirmation templates

Can I customize these WhatsApp order confirmation templates?

Yes. All templates use placeholder variables like {{customer_name}}, {{order_id}}, and {{amount}} that you replace with real customer data. With WhatsBizAPI, these variables are filled automatically from your Shopify, WooCommerce, or custom store integration so each customer receives a personalized message.

Do I need Meta approval for order confirmation templates?

Yes. WhatsApp Business API requires all outbound message templates to be approved by Meta before use. Utility templates like order confirmations typically get approved within minutes to a few hours. WhatsBizAPI provides pre-approved template formats that have a high approval rate.

How do I send order confirmations automatically on WhatsApp?

Connect your e-commerce platform (Shopify, WooCommerce, or custom store) to WhatsBizAPI using webhooks or native integrations. When a new order is placed, the webhook triggers an automatic WhatsApp message using your approved template with the order details filled in. Setup takes under 10 minutes.

What is the difference between utility and marketing templates?

Utility templates are transactional messages like order confirmations, shipping updates, and payment receipts. They are cheaper per conversation and have higher approval rates. Marketing templates are promotional messages like offers and product launches. Order confirmation templates fall under the utility category, which costs less and is delivered with higher priority.

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