Ready-to-use WhatsApp order confirmation templates for your e-commerce store. Copy, customize with your brand name, and send via WhatsApp Business API. From new order alerts to dispatch notifications.
Copy these templates, replace the variables with your data, and send via WhatsApp Business API
Hi {{customer_name}}, thank you for your order!
Order #{{order_id}}
{{product_name}} x {{quantity}}
Total: Rs.{{total_amount}}
Payment: {{payment_method}}
Expected delivery: {{delivery_date}}
Hi {{customer_name}}, we received your COD order #{{order_id}}.
Item: {{product_name}}
Amount to pay: Rs.{{cod_amount}}
Delivery: {{delivery_date}}
Please reply YES to confirm this order or CANCEL to cancel it.
Hi {{customer_name}}, we have received your payment for order #{{order_id}}.
Amount paid: Rs.{{amount_paid}}
Payment method: {{payment_method}}
Transaction ID: {{transaction_id}}
Your order is now being processed. We will notify you once it ships.
Hi {{customer_name}}, great news! Your order #{{order_id}} is being packed and prepared for shipment.
Items: {{product_name}} x {{quantity}}
Estimated ship date: {{ship_date}}
We will send you the tracking details once your order is dispatched.
Hi {{customer_name}}, your order #{{order_id}} has been dispatched!
Courier: {{courier_name}}
AWB No: {{tracking_number}}
Expected delivery: {{delivery_date}}
Track your order using the link below.
Hi {{customer_name}}, your order #{{order_id}} is scheduled for delivery.
Delivery date: {{delivery_date}}
Time slot: {{time_slot}}
Delivery address: {{delivery_address}}
Please ensure someone is available to receive the package.
Three simple steps to start sending order confirmations on WhatsApp
Pick a template above, copy the message text, and replace the placeholder variables with your brand name and message format. Adjust the tone to match your brand voice.
Submit the template through WhatsBizAPI for Meta approval. Order confirmation templates are classified as utility messages and typically get approved within minutes to a few hours.
Connect your store via Shopify, WooCommerce, or webhooks. Order confirmations are sent automatically when a customer places an order -- no manual work needed.
Explore more WhatsApp message templates for your business
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UPI, card, COD, EMI payment acknowledgments and invoice messages.
Booking confirmation, reminders, reschedule & follow-up messages.
Looking for e-commerce integrations? Check out Shopify Integration and WhatsApp API for E-Commerce.
Common questions about WhatsApp order confirmation templates
Yes. All templates use placeholder variables like {{customer_name}}, {{order_id}}, and {{amount}} that you replace with real customer data. With WhatsBizAPI, these variables are filled automatically from your Shopify, WooCommerce, or custom store integration so each customer receives a personalized message.
Yes. WhatsApp Business API requires all outbound message templates to be approved by Meta before use. Utility templates like order confirmations typically get approved within minutes to a few hours. WhatsBizAPI provides pre-approved template formats that have a high approval rate.
Connect your e-commerce platform (Shopify, WooCommerce, or custom store) to WhatsBizAPI using webhooks or native integrations. When a new order is placed, the webhook triggers an automatic WhatsApp message using your approved template with the order details filled in. Setup takes under 10 minutes.
Utility templates are transactional messages like order confirmations, shipping updates, and payment receipts. They are cheaper per conversation and have higher approval rates. Marketing templates are promotional messages like offers and product launches. Order confirmation templates fall under the utility category, which costs less and is delivered with higher priority.
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